Support

Email support@bravilo.app. A person reads every message and replies by email. In the app, Settings → Support → Send feedback reaches the same person.

Cancel a subscription

Apple handles Bravilo’s subscriptions, so you cancel through Apple: in iPhone Settings, tap your name, then Subscriptions, then Bravilo. You can also open it from Bravilo’s Settings → Account → Your subscription. Cancel at least 24 hours before the trial ends or the plan renews, and you won’t be charged again. You keep Bravilo until the end of the time you paid for.

Deleting your account doesn’t cancel the subscription. Cancel it with Apple first. Refunds also go through Apple, at reportaproblem.apple.com. The Terms say how renewals, reminders and refunds work.

Delete your account

In the app, go to Settings → Account → Delete account. Bravilo asks once more, then deletes your account and your data straight away, and disconnects Sign in with Apple if you used it. Want a copy first? Settings → Your data → Export my data emails you a zip of your workouts, weigh-ins, activities, plan and answers within minutes.

Can’t open the app? Email privacy@bravilo.app from your account’s address and we’ll delete it for you.

Stuck in the app?

The same answers are in the app, under Settings → Support.

I didn’t get my sign-in code: Check your spam folder. After 30 seconds the sign-in screen offers Send a new code. Still nothing? Email support@bravilo.app from the address you used.
My sets didn’t save: Every set saves on your phone first and uploads when you’re online. If something couldn’t be uploaded, Settings → Your data → Sync shows it, with Retry.
A machine is busy: Tap Swap on that exercise. You get one that works the same muscles.
Something hurts: In a workout, tap ··· then Pain or missing equipment, and pick where. Exercises that load it are swapped or skipped for today. If it’s sharp pain, stop and get it looked at.
Short on time: In a workout, tap ··· then Short on time. The least important exercises come off for today.
No signal in the gym: Keep logging. Everything saves on your phone and uploads when you’re back online.

Questions

Who is Bravilo for?: Beginners and people starting again. It builds a plan for your gym, days and time, shows you how to do each exercise, and swaps one when a machine is taken.
Is it on Android?: Not yet. Bravilo is iPhone only for now. We’d like to support Android later, but we haven’t set a date.
Which countries?: The Netherlands, Belgium, the UK, Ireland, Luxembourg, Malta, Cyprus, Finland, Denmark, Sweden, Norway, Iceland, Switzerland, Liechtenstein and Gibraltar; the United Arab Emirates, Qatar, Bahrain, Kuwait and Oman; and Australia, New Zealand and Pakistan.
Where does my data go?: Your workouts are stored in the EU. The app’s privacy notice lists what we keep, who helps us and how long, and the website’s notice covers this site and the early-access list.